Last updated 21 March 2024
Terms & Conditions
Asean Pass Terms and Conditions
A. Introduction
This Asean Pass Subscription is offered by AirAsia Com Travel Sdn. Bhd. and its subsidiaries (“Organiser”, “We”, “Us”, “Our”) for purchase to all AirAsia members (“Customer”, “You”, “Your”, “Yourself”), which is available for a one-off purchase and for use only on airasia.com website and the airasia MOVE iOS and Android mobile application (collectively referred to as the “Platform”). Every aspect of the Asean Pass Subscription shall be governed by the terms and conditions contained herein (“Terms and Conditions”).
The airasia Asean Pass Subscription is a yearly-subscription that allows You to enjoy the following benefits fulfilled by Our participating partners for a fixed period of time (hereinafter collectively known as the “Asean Pass Subscription”):
(a) Unlimited zero base fare seats on Asean international flights (for further details and conditions, please refer to Section E of this Terms and Conditions);
(b) Unlimited discounts, plus one (1) complimentary airport transfer on AirAsia Rides (for further details and conditions, please refer to Section F of this Terms and Conditions);
(c) Unlimited discounts on international Hotels (for further details and conditions, please refer to Section G of this Terms and Conditions);
(d) airasia rewards points (for further details and conditions, please refer to Section H of this Terms and Conditions) (collectively shall hereinafter be known as the “Benefits” and each a “Benefit”).
Subject to these Terms and Conditions, any person who has successfully purchased the Asean Pass Subscription shall be entitled to enjoy the Benefits in accordance to and subject to these Terms and Conditions. For further inquiries or assistance related to Asean Pass Subscription, you may start a chat in AskBo which is made available to you on the Platform, for assistance.
You also acknowledge that We may add-on additional benefits from time to time. You are advised to keep Yourself updated on any updates to Your Asean Pass Subscription to enjoy the additional benefits offered. You shall not hold Us liable if You fail to enjoy the additional benefits offered within the stipulated period.
You acknowledge that We are only the operator of the Platform, and all or any product and/or services booked and/or purchased by You and the Benefits You are entitled to, shall be fulfilled, satisfied and supplied by the relevant merchants and/or service providers, whichever applicable.
By purchasing the Asean Pass Subscription and/or completing a booking or purchase of a product and/or service on the Platform, You agree to have read, understood and agree to be bound by these Terms and Conditions, Terms of Use, Privacy Statement of the Platform, and any other specific terms and conditions applicable for the enjoyment of the Benefits and the booking and/or purchase or use of the products and/or services.
B. Who is eligible?
The Asean Pass Subscription is open for purchase to all Customers that are purchasing from the Republic of the Philippines and/or residing in the Republic of the Philippines. Notwithstanding the foregoing, minors who are below the age of eighteen (18) may only purchase the Asean Pass Subscription under the supervision of an adult.
For the avoidance of doubt, We reserve the absolute right to annul or revoke Your Asean Pass Subscription without any liability in the event You are discovered to be below eighteen (18) years of age without obtaining the required approval or acknowledgement from an adult before signing up as an AirAsia member. Notwithstanding the foregoing, You must be at least twelve (12) years of age to enjoy the Unlimited Flights Benefit featured in the Asean Pass Subscription.
For the purpose of clarity, each Asean Pass Subscription will only be assigned to one (1) natural person owning an AirAsia Member account. To sign up as an AirAsia Member for free, please visit Our Platform or at https://www.airasia.com/member/
C. Purchase of Asean Pass Subscription
Before purchasing the Asean Pass Subscription, You must ensure that Your personal details (i.e. name and date of birth) in the AirAsia Member account are the same as the personal details stated on Your passport or identity card. These details will be used by Us to process Your purchase or booking of products and/or services associated with the Asean Pass Subscription, and are required for verification purposes during the booking and/or purchasing process for flight ticket(s).
Any payment for the purchase of the Asean Pass Subscription must be done online using the method available in the Platform. Other payment methods which are not made available on the Platform will not be accepted, including by way of airasia rewards points redemption.
In the event the option of instalment payment plan (“IPP”) is offered to You on the Platform, and You opt for IPP to purchase the Asean Pass Subscription, the terms and conditions of your financial institution shall apply. You shall still be responsible to the Organiser in the event the IPP fails or is rejected, and shall indemnify the Organiser in the event of any losses suffered by the Organiser should Your IPP be unsuccessful/rejected by the financial institution.
For the purposes of these Terms and Conditions, an AirAsia member who has successfully purchased the Asean Pass Subscription shall be known hereinafter as “Subscriber”.
The Asean Pass Subscription is not available for purchase by any travel agency or entity other than a natural person being an AirAsia member. In the event any travel agency or entity/person other than an individual AirAsia member has made purchase of the Asean Pass Subscription and subsequently make purchase or booking of any products and/or services on the Platform, We shall have the absolute right to terminate or annul such Asean Pass Subscription, including cancellation and forfeiture of any purchase or booking of any products and/or services made using the unauthorised Asean Pass Subscription without any liability on our part to such travel agency or entity/person other than an individual AirAsia member.
All payments made by the AirAsia member and/or the Subscriber for the Unlimited Asean Pass Subscription and any sales/payments/purchases of the Benefits or spent with the Benefits are non-refundable.
The Asean Pass Subscription cannot be sold, bartered, assigned or transferred. Any attempt to do any of the acts mentioned shall result in immediate termination and/or annulment of the Asean Pass Subscription, and no refund or further notice will be given.
You may also be entitled to earn airasia rewards points upon Your utilisation of any of your Benefits entitlements. The airasia rewards points You are entitled to shall be in accordance with the terms and conditions of the respective products and/or services stipulated for each Benefit.
We shall not be responsible or liable for any loss and damage incurred or suffered by the Subscriber, including but not limited to the following circumstances:
(a) The Subscriber’s purchase, booking, utilisation of Benefits entitlements and/or use of the Asean Pass Subscription;
(b) The Subscriber’s inability to activate the Asean Pass Subscription due to inaccurate details provided;
(c) The Subscriber’s inability to use the Asean Pass Subscription due to lost or forgotten username/password; and
(d) Unauthorised use of the Asean Pass Subscription.
D. Purchase and Validity Period
The Asean Pass Subscription will be available for purchase on the Platform at any time or until some other time as may be determined by Us at Our sole discretion.
Each Asean Pass Subscription is valid for utilisation of the Benefits entitlement for one (1) year only, starting from the date You purchase the Asean Pass Subscription and expiry date on 6th May 2025 (“Validity Period”).
For the avoidance of doubt, no refund will be given for any unutilised Benefits from the Asean Pass Subscription purchased.
E. Unlimited Zero Base Fare Seats
Asean Pass
(a) Malaysia (b) Thailand (c) Philippines (d) Indonesia (e) Singapore (f) Vietnam (g) Cambodia (h) Myanmar (i) Laos (j) Brunei
For avoidance of doubt, the Flight Benefits shall be applicable only to direct international flights, and not including any multi-city and/or transit flight.
Subject to the embargo period under Annex A (“Embargo Period”), Subscribers may book and/or purchase the zero base fare seats of flight tickets anytime during your Validity Period. The departure date of the flight for the zero base fare seat may be at any time starting from 1st May 2024 until 20th May 2025 (“Travel Period”). Kindly take note that all routes and flight destinations (refer to Route List in Annex A) require an advanced booking of fourteen (14) days prior the departure date. You are advised to book essential flights in advance.
For the purpose of clarity, Your Flight Benefit is subject to Your date of departure of Your confirmed flight is within the Travel Period.
The flight schedules and flight destinations will be periodically updated on the Platform. You are advised to regularly visit the Platform to check and book zero base fare seats to Your desired destination at Your intended departure time and date, save for Embargo Period stipulated hereunder.
Subject to the Terms and Conditions as stated herein, booking and/or purchase of the Asean Pass Subscription shall entitle You to enjoy zero base fare seats on flights operated by AirAsia within the selected Asean countries fulfilled by selected carriers. For the avoidance of doubt, the Asean Pass Subscription is only applicable to flights that carry either AirAsia Berhad (AK), Thai AirAsia Co. Ltd. (FD), PT Indonesia AirAsia (QZ), Philippines AirAsia, Inc. (Z2), or AirAsia X Berhad (D7) carrier code.
Notwithstanding the foregoing, any booking and/or purchase of zero base fare seats must be made at least fourteen (14) days before the time of departure of the flight.
In addition to the Embargo Period, the allocated zero base fare seats to be booked and/or purchased by the Subscriber is limited for each flight, and is further subject to availability.
Subscriber shall have the right to book and/or purchase zero base fare seats for AirAsia’s flights, subject to full and final payment of any applicable airport taxes and charges, fuel surcharges, MAVCOM fees, Philippine travel taxes and regulatory fees, departure levy and/or other charges.
The Travel Period is subject to the validity of Your Asean Pass Subscription, unless otherwise advised by Us at our sole discretion. For the avoidance of doubt, Your Asean Pass Subscription must be active and valid during the Validity Period.
The Asean Pass Subscription can be used to book and/or purchase zero base fare seats of which the flights will be departing at any time during the Travel Period and subject to the Embargo Period.
Subscribers are only allowed to hold up to three (3) unflown bookings (Passenger Name Record or PNR) at any given time during the Validity Period. Subscribers may proceed with subsequent booking and/or purchase after the unflown booking is flown or cancelled.
Subscribers are only allowed to make a maximum of two (2) flight trips in the same day, and no multiple booking of flights are allowed to be made for the same departure location on the very same day. Any such bookings are subject to immediate and automatic cancellation.
Subscribers are allowed up to three (3) no-shows throughout the Travel Period. In the event a Subscriber exceeds the number of no-shows permitted, the Organiser (and the Carrier) shall have the right to cancel or forfeit the Asean Pass Subscription, including any future flight(s) booked and/or purchased, without any liability on the part of the Organiser.
Subscribers are responsible for obtaining, being in possession, and having available for presentation as required by the relevant authorities all entry and/or exit, health and other documents as required by the laws, regulations, orders, demands or requirements of the countries flown from, into or over. We shall not be responsible and liable in the event the Subscribers are denied from enjoying the Flight Benefit due to Subscribers’ own failure or inability to produce the necessary documents as required by the authorities.
Your booking of zero base fare seats shall be deemed to be approved and confirmed when all necessary payments and/or charges for the flight booked are made and a confirmation is communicated to You.
Subject to the Terms of Carriage of the carriers, You may change Your flight via “My Bookings” on the Platform. For the avoidance of doubt, any change of flight shall be subject to flight availability and a fare difference fee may apply. For more information on how to change Your flights, please click here.
In the event a Subscriber’s scheduled flight is cancelled, terminated, diverted, postponed, rescheduled or delayed due to flight cancellation, AirAsia-caused missed connection, flight delay, or omission of a scheduled stop due to circumstances beyond our control or for reasons of safety or commercial reasons, then We shall at Our discretion, either:
(a) at the earliest opportunity and without any additional charges, on-board You on another AirAsia flight that is with space availability; or
(b) make a refund in the form of credit into Your airasia account.
F. Unlimited Discounts of Ride
(a) one (1) time complimentary airport transfer (to/from Kuala Lumpur International Airport Terminal 1 and Kuala Lumpur International Airport Terminal 2) up to RM80 with a minimum charge of RM59; and
(b) unlimited RM2.00 discounts on e-hailing rides,
(both these benefits shall be known as “Ride Benefit”). Notwithstanding anything contrary, the Ride Benefit is applicable in selected locations in Malaysia only.
In order to enjoy the Ride Benefit, Philippine-based Pass Holders may enjoy the free ride and ride discounts when they travel to Malaysia.
The complimentary airport transfer shall be made at least 18 hours in advance of the requested time for the ride. In the event the booking for the Ride Benefit is less than 18 hours from the requested time for the ride, then the delivery of the Ride Benefit shall be at Our partner’s reasonable effort basis.
In the event, toll fare is included in the fare price, you will be charged by AirAsia Ride and the toll fare price will be displayed on the AirAsia Ride mobile application.
Any surplus or remaining balance from the total amount/cost of the ride after utilisation of the Ride Benefit must be paid directly by the Subscriber to AirAsia Ride.
Ride Benefit is not valid to be used together with ongoing promotions, discounts, vouchers and/or privileges.
No cancellation of the Ride Benefit is allowed after the Ride Benefit has been selected and/or redeemed.
The Ride Benefit shall only be available for use by the Subscriber three (3) days after the start of the Validity Period and will cease upon the expiry of the Validity Period.
G. Unlimited Discounts on Hotel
Subject to the Terms and Conditions hereunder provided, the Asean Pass shall entitle You to enjoy unlimited airasia Hotels discount up to fifty percent (50%) via any ongoing flyer discounts, bundle discounts and a stackable promo code “ULHOTEL” for thirty percent (30%) off, capped at RM50.00 (or its equivalent value) per booking for all international hotels bookings, except the home country of Subscriber on the Platform (“Hotel Benefit”). The promo code “ULHOTEL” may be stackable with promo codes “WELCOMEAPP” and “AASTAY20”. For the purposes of clarity, per booking here means per checkout at the payment page from Platform.
In order to enjoy the Hotel Benefit, Subscribers will be required to select the eligible promo codes at the payment page during the Subscribers' Hotel booking.
The Subscriber must be one of the check-in guests for any Hotel booking made using the Asean Pass. The Organiser shall have the right to cancel, forfeit, annul or revoke such Asean Pass purchased, and subsequently cancel any bookings made using the Asean Pass in the event of any unauthorised booking is detected.
The Hotel Benefit shall only be available for use by the Subscriber three (3) days after the start of the Validity Period and will cease upon the expiry of Validity Period.
Notwithstanding anything contrary, the Hotel Benefit is applicable for hotel bookings in airasia Hotel Platform.
H. Unlimited Discounts on Duty Free
Subject to the Terms and Conditions hereunder provided, the Unlimited Asean Pass Subscription shall entitle You to enjoy unlimited MOVE Duty-free discount of RM50.00 (or its equivalent value) via a promo code “DUTYFREEPASS”, with a minimum spend of RM150.00 (or its equivalent value) per order made on the Platform (“Duty-free Benefit”). The promo code “DUTYFREEPASS” is not stackable with other promo codes. For the purposes of clarity, per order here means per checkout at the payment page from Platform.
In order to enjoy the Duty-free Benefit, Subscribers will be required to select the eligible promo codes at the payment page during the Subscribers' Duty-free pre-booked purchase.
The Duty-free Benefit shall only be available for use by the Subscriber three (3) working days after the start of the Validity Period and will cease upon the expiry of Validity Period.
Notwithstanding anything contrary, the Duty-free Benefit is applicable for product purchases on the MOVE Duty-free platform and in accordance with the MOVE Duty-free terms and conditions of purchase.
All pre-booked purchases on MOVE Duty-free’s platform can be made within ninety (90) days prior to the departure date. However, the pre-booked purchase cannot be made less than forty eight (48) hours from the departure time. Pre-booked purchase is available for AK and D7 flights only.
I. airasia rewards Points
Subject to the Terms and Conditions hereunder provided in this section, the Asean Pass Subscription shall entitle You to a complimentary of five thousand (5000) airasia rewards points.
Subject to the Terms and Conditions hereunder provided, the rewards points for the purchase of the Asean Pass will be credited to the Subscriber’s airasia account between seven (7) to fourteen (14) days from the date of purchase of the Subscription.
The validity and usage of the rewards points shall be governed by terms and conditions of airasia Rewards points, for more information do refer to https://www.airasia.com/aa/rewards/en/gb/rewards-deals-terms-and-conditions.html
J. Miscellaneous
All periods, time and dates herein provided are based on Philippine local time (GMT+8).
In addition to these Terms and Conditions, You also acknowledge and accept that You will be further subject to the terms and conditions of the products and/or services, which can be found on the Platform, including the Terms and Conditions of Carriage for each respective carrier, airasia Ride Terms and Conditions, and the terms and conditions of the relevant merchants and/or service providers (if any) available in their respective websites. In the event of any conflict or doubt between any part of these Terms and Conditions herein and the other terms and conditions of the merchants and/or service providers, these Terms and Conditions shall prevail.
These Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional or campaign materials regarding this airasia Asean Pass Subscription. In the event of inconsistency between the terms in these Terms and Conditions and other provisions or materials, these Terms and Conditions shall prevail.
The Organiser shall not be liable for any failure to comply or for any delay in performing its obligations where the failure is caused by some supervening events that are beyond the control of the Organiser. Such circumstances shall include, but is not limited to, acts of God, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, lockdown or movement restriction control due to epidemic and pandemic, inevitable accidents, supervening legislation or any other circumstances of whatsoever nature beyond the control of the Organiser.
The Organiser reserves the right at its sole discretion to vary, delete or add to these Terms and Conditions including varying the Benefits as provided herein and/or cancel, terminate or suspend this airasia Asean Pass Subscription from time to time without any prior notice, and such revised terms and conditions will be posted on the Platform as soon as it is practicable. For the avoidance of doubt, cancellation, termination or suspension by the Organiser of this airasia Asean Pass Subscription shall not entitle You to any claim or compensation against the Organiser for any and all losses or damage howsoever arising, whether or not the Organiser has been advised of the possibility of such loss or damage.
You shall be personally responsible for all taxes, rates, government fees or any other charges that may be levied against You under applicable laws, if any, in relation to the Asean Pass Subscription, and any other products and services purchased using the Asean Pass Subscription.
You agree to hold harmless, defend and fully indemnify the Organiser from and against all losses (including loss of opportunity and consequential loss arising therewith), damages, expenses and all third party actions, proceedings, claims, demands, costs (including without prejudice to the generality of this provision, the legal cost of each other, personal injuries, death, loss or destruction of property, rights of publicity or privacy, defamation), awards and damages that may arise as a result of Your purchase of the airasia Asean Pass Subscription and booking and/or purchase of the products and/or services using the airasia Asean Pass Subscription.
The Benefits, rights and interests of the Subscriber over the airasia Asean Pass Subscription are non-transferable and non-exchangeable. For the avoidance of doubt, the Benefits attached to the airasia Asean Pass Subscription shall be solely enjoyed and personally utilised by the Subscriber through his/her AirAsia membership account, and cannot be combined with any other offers (except as otherwise stated herein) or exchanged for cash or any other products in kind.
The Organiser has the absolute right to reject any claim that does not conform to these Terms and Conditions.
In the event the Organiser detects unusual, irregular, suspicious, unauthorized, fraudulent activity on the booking and/or purchase or use of the Asean Pass Subscription, the Organiser shall have the right to cancel, forfeit, annul or revoke such Asean Pass Subscription purchased, and subsequently cancel any purchases or flight booking made using such Asean Pass Subscription without any liability on the part of the Organiser to the Subscriber. All the Benefits to be fulfilled by our participating partners for the Subscriber will be terminated upon the cancellation, forfeiture, annulment or revocation of the Asean Pass Subscription.
We reserve the right to report You to the authorities of the relevant jurisdiction should We deem with actual proof or under reasonable belief that You have violated these Terms and Conditions in connection with this Asean Pass Subscription (in which case You undertake to bear maximum liability allowed by law).
In the event of any inconsistency, conflict, ambiguity or discrepancy between the English version and any other language versions of these Terms and Conditions, subject to the law of the country, the English version shall prevail and be given full effect at all times.
By purchasing the Asean Pass Subscription, You will be deemed to have given Your consent for the collection of personal data and information as governed by Our Privacy Policy available on the Platform.
These Terms and Conditions shall be governed by the laws of the Republic of the Philippines and any dispute arising out of or in connection with these Terms and Conditions and the use of the airasia Asean Pass Subscription shall be heard and finally resolved in the courts of the Republic of the Philippines.
Annex A
Embargo Period
- 30 October 2024 - 4 November 2024 : All Souls/Saints Day - Z2
- 19 December 2024 - 5 January 2025 : Christmas and Year End Holidays - All Carriers
- 24 January 2025 - 3 February 2025 : Chinese New Year - All Carriers
- 27 March 2025 - 6 April 2025 : Hari Raya - AK/D7/FD/QZ
- 10 April 2025 - 20 April 2025 : Songkran Festival - AK/D7/FD/QZ
- 15 April 2025 - 22 April 2025 : Holy Week - Z2
The Embargo Period above are subject to change, addition or removal without notice to Asean Pass Subscriber
Route List Route List (including the return route. For example, the Kuala Lumpur - Jakarta route also includes the Jakarta - Kuala Lumpur route):
Bandar Seri Begawan - Kuala Lumpur, Sihanoukville - Kuala Lumpur, Jakarta - Phnom Penh, Balikpapan - Kuala Lumpur, Banda Aceh - Kuala Lumpur, Denpasar - Kuala Lumpur, Jakarta - Johor Bahru, Jakarta - Kuala Lumpur, Jakarta - Kuching, Jakarta - Penang, Majalengka - Kuala Lumpur, Medan - Kuala Lumpur, Medan - Penang, Denpasar - Singapore, Jakarta - Singapore, Jakarta - Bangkok (Don Mueang), Kuala Lumpur - Phnom Penh, Kuala Lumpur - Siem Reap, Johor Bahru - Surabaya, Kota Kinabalu - Jakarta, Kuala Lumpur - Lombok, Kuala Lumpur - Makassar, Kuala Lumpur - Padang, Kuala Lumpur - Pekanbaru, Kuala Lumpur - Surabaya, Kuala Lumpur - Yogyakarta , Penang - Surabaya, Kuala Lumpur - Yangon, Kota Kinabalu - Manila, Kuala Lumpur - Manila, Ipoh - Singapore, Kota Kinabalu - Singapore, Kuala Lumpur - Singapore, Kuching - Singapore, Langkawi - Singapore, Penang - Singapore, Johor Bahru - Ho Chi Minh, Kuala Lumpur - Ho Chi Minh, Kuala Lumpur - Phu Quoc, Penang - Ho Chi Minh, Singapore - Yogyakarta , Bangkok (Don Mueang) - Phnom Penh, Bangkok (Don Mueang) - Siem Reap, Bangkok (Don Mueang) - Denpasar, Bangkok (Don Mueang) - Medan, Bangkok (Don Mueang) - Luang Prabang, Bangkok (Don Mueang) - Vientiane, Bangkok (Don Mueang) - Johor Bahru, Bangkok (Don Mueang) - Kuala Lumpur, Bangkok (Don Mueang) - Penang, Bangkok (Suvarnabhumi) - Kuala Lumpur, Chiang Mai - Kuala Lumpur, Hat Yai - Kuala Lumpur, Krabi - Kuala Lumpur, Phuket - Kuala Lumpur, Bangkok (Don Mueang) - Yangon, Bangkok (Don Mueang) - Manila, Bangkok (Don Mueang) - Singapore, Hat Yai - Singapore, Phuket - Singapore, Bangkok (Don Mueang) - Hanoi, Bangkok (Don Mueang) - Ho Chi Minh, Chiang Mai - Da Nang, Chiang Mai - Hanoi, Da Nang - Kuala Lumpur, Hanoi - Kuala Lumpur, Nha Trang - Kuala Lumpur, Da Nang - Bangkok (Don Mueang), Nha Trang - Bangkok (Don Mueang)