AirAsia points as a form of payment in AirAsia MOVE

By participating in this program for the redemption of any goods and/or services (“Products and/or Services”) offered on AirAsia.com’s website and/or AirAsia MOVE (“mobile application”), you are deemed to have accepted and agreed to these Terms and Conditions (or any additional terms and conditions stipulated by BIGLIFE Sdn. Bhd. (“BL”) from time to time which are legally binding.

The option to use AirAsia points as a form of payment for the Products and/or Services on AirAsia MOVE is only available for AirAsia members (having subscribed and registered for membership under the loyalty and rewards program operated by BL under the name “AirAsia rewards” and have a unique registration number known as the “AirAsia member ID” issued by BL at the point of purchase of Products and/or Services with a minimum of 125* AirAsia points remaining in his or her AirAsia account.

* except for AirAsia flights which requires a minimum of 100 AirAsia points in the AirAsia account

Any deduction of AirAsia points as a form of payment is only available at a minimum knock-off rate of 125* AirAsia points for every RM1 used (“Redemption Rate”) for purchase of Products and/or Services.

*except for AirAsia flights which requires a minimum of 100 AirAsia points

The Redemption Rate is subject to change and BL reserves the right to fix and change the Redemption Rate, impose additional restrictions and/or conditions in using AirAsia points as a form of payment from time to time at its sole and absolute discretion, and all such decisions by BL shall be deemed final and conclusive and BL will not entertain any complaint or dissatisfaction in relation thereto.

Once purchased, AirAsia members shall direct all queries, products or services related issues with respect to Products and/or Services to AirAsia MOVE or the respective merchants of the Products and/or Services within AirAsia MOVE, and BL is not responsible for the actual products or services redeemed/purchased by AirAsia member of the fulfilment thereof. The program does not constitute and should not be regarded as a recommendation or endorsement by BL of (the quality, service level or rating of) any product or service listed, offered or sold in AirAsia MOVE. BL hereby expressly disclaims any representation, warranty or undertaking in relation to quality, fitness, merchantability, suitability, status or adequacy of any Products and/or Services listed in AirAsia MOVE.

Once a purchase of Products and/or Services has been made using AirAsia points as a form of payment, no refund of AirAsia points is allowed, and any refund is strictly subjected to AirAsia MOVE and/or the respective participating merchant’s refund policy as applicable respectively.

AirAsia members who are suspended or blacklisted under the AirAsia rewards are not entitled to use AirAsia points as form of payment for the Products and/or Services on AirAsia MOVE.