Flying safe with AirAsia

AirAsia is stepping up all precautionary measures on the ground and in the air to ensure the safety and wellbeing of our guests and staff.

All guests are required to wear their own face masks in order to be permitted to travel.

BEFORE YOU TRAVEL, MAKE SURE:

Are you eligible to travel?

For Malaysians, please ensure you’re eligible to travel. We also encourage you to download and activate the MySejahtera app that allows health self-assessment and health progress monitoring throughout the COVID-19 outbreak.

Arrive early at the airport

Arrive 3 hours before departure to allow enough time for all the necessary processes to take place.

Pre-book your hot meals online

Inflight Hot Meals will only be available when you pre-book meals online as there will be no onboard hot meal purchase available. Please pre-book your meals at least 24 hours ahead of your travel time.
Packaged snacks such as chips, nuts and chocolate, and canned or bottled beverages will be available as usual.

PRE-FLIGHT

Temperature Screening

Conducted at different checkpoints, including boarding gate.

Social Distancing

Observed with floor markers at queuing areas including check-in counters & kiosks.

Hand Sanitiser

Available throughout all journey processing points for guests and staff.

Contactless Technology

Use web or mobile check-in to reduce surface and physical contact.
*Counter check-in fee may apply at selected airports.

Crew Checks

Before each flight crew are updated on the latest safety information and guidelines and go through temperature screening.

In-Flight

Cabin Baggage

Effective 7 July 2020, guests are allowed two (2) pieces of cabin baggage not exceeding a total of 7kg in weight.

*Please visit support.airasia.com for more information
** Please share this baggage notice with travelling guests

Mask Policy

All guests are required to wear masks before boarding, during flight, and at baggage claim. Masks with exhalation/breathing valves are not permitted onboard the aircraft.

Crew Hygiene Standards

All crew will be practicing proper hygiene standards including hand sanitisation and wearing masks and gloves.

Food Safety

Onboard meals are made in accordance with food safety standards. Food and beverage service will be handled using gloves.

Emergency Assistance

Crew are well trained to assist with any medical situation inflight including identification and isolation of anyone onboard who may feel unwell.

Aircraft Cleaning

Deep Cleaning

Every night stop, our aircraft undergoes a 2-hour disinfection process using cleaning agents approved by the Public Health Authority and the aircraft manufacturer.

Cabin Sterilisation

Before each flight the aircraft is sprayed with an aerosol disinfectant.

HEPA Air Filters

All our aircraft are equipped with HEPA filters, normally used in hospitals, which filter out particles and airborne contaminants such as viruses and bacteria.