Here are some of the safety measures AirAsia is taking on the ground and in the air to minimize the risks concerned with COVID-19
Where we fly
AirAsia flies to the following domestic destinations in the Philippines: Cebu, Davao, Iloilo, Tacloban, Cagayan De Oro, Bacolod, Caticlan, Puerto Princesa, Bohol, Kalibo, General Santos, and Zamboanga. AirAsia will continuously add frequency to routes, and more destinations as approved by the local and national government.
All passengers are advised to timely check their e-mail notifications for any changes.
MARCH FLIGHT SCHEDULE
![](https://www.airasia.com/aa/images/web-apps/content-pages/library/travel-safe-march-schedule.png)
Pre-Flight
![](https://www.airasia.com/aa/images/web-apps/content-pages/library/pre-flight-1.jpg)
1. Check your eligibility to travel. Obtain the necessary travel approvals and documents.
![](https://www.airasia.com/aa/images/web-apps/content-pages/library/pre-flight-2.jpg)
2. Book your flight on airasia.com or on the airasia mobile app. Make sure to pre-book your baggage and hot meals.
![](https://www.airasia.com/aa/images/web-apps/content-pages/library/pre-flight-3.jpg)
3. Check-in at home through airasia.com or on the airasia mobile app, 14 days to an hour before your scheduled departure. *subject to local regulations
![](https://www.airasia.com/aa/images/web-apps/content-pages/library/pre-flight-4.jpg)
4. Arrive at the airport at least 3 hours before your departure. Make sure to wear face mask and face shield; bring your own hand sanitizer as well.
AT THE AIRPORT
![](https://www.airasia.com/aa/images/web-apps/content-pages/library/at-the-airport-1.jpg)
1. Clear immigration and security checkpoints.
![](https://www.airasia.com/aa/images/web-apps/content-pages/library/at-the-airport-2.jpg)
2. Checked-in guests may print their boarding passes and baggage tags using airasia’s contactless check-in kiosks. Simply follow the steps indicated on the screen.
![](https://www.airasia.com/aa/images/web-apps/content-pages/library/at-the-airport-3.jpg)
3. Attach the baggage tag to your luggage and proceed to the Self Bag-Drop or Bag Drop counters.
![](https://www.airasia.com/aa/images/web-apps/content-pages/library/at-the-airport-4.jpg)
4. Guests that have not checked-in may use the kiosk to do so.
*airasia’s contactless check-in kiosks are available for use in selected airports only. Counter check-in fees may apply in selected airports.
![](https://www.airasia.com/aa/images/web-apps/content-pages/library/arrival-1.jpg)
5. Proceed to the boarding gate for thermal scanning. Practice physical distancing before boarding.
ON-BOARD
![](https://www.airasia.com/aa/images/web-apps/content-pages/library/arrival-2.jpg)
1. Make sure to wear your face mask and face shield, and frequently sanitize your hands.
![](https://www.airasia.com/aa/images/web-apps/content-pages/library/arrival-3.jpg)
2. Upon arrival on the destination, undergo mandatory health screening before proceeding to the baggage claim area.
TRAZE
Effective November 28, 2020, all airport passengers are required to download and register an account on the Traze Contact Tracing app prior entering the airport premises.
![](https://www.airasia.com/aa/images/web-apps/content-pages/library/traze-contact-tracing.jpg)
Guests are advised to check government restrictions and regulations, as well as their registered e-mail upon booking for timely notifications from AirAsia.
AirAsia is complying with the protocols and regulations set by the local government, as well as aviation authorities, to ensure that flights proceed as scheduled. Guests are advised to comply and strictly follow health and safety protocols.
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Caticlan (Boracay)
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Tagbilaran (Bohol)
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Kalibo
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Puerto Princesa (Province-Bound)
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Puerto Princesa (City-bound)
*Puerto Princesa City bound passengers will be accommodated every Friday only (maximum of 80 passengers)
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Cebu City
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Lapu Lapu City*
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Mandaue City*
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Cebu Province
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Bacolod (Province bound)*
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Iloilo (City bound)*
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Iloilo (Province-bound)*
*Iloilo Province bound passengers will be accommodated every Wednesday (25 passengers), Friday (75 passengers), and Sunday (25 passengers)
*Guimaras Province bound passengers will be accommodated every Friday only (5 passengers)
*Municipality of Barotac Viejo is temporarily suspending the acceptance of Locally Stranded Individuals, Authorized Persons Outside of Residence, and Returning Residents until March 10, 2021
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Tacloban
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Southern Leyte
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Eastern Samar
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Davao
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Zamboanga
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Cagayan De Oro (City bound)
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General Santos
Bacolod (City bound)*
![](https://www.airasia.com/aa/images/web-apps/content-pages/library/Flexi-Step-By-Step.jpg)
![](https://www.airasia.com/aa/images/web-apps/content-pages/library/free-unlimited-change.jpg)
For more details view here
AirAsia partnered with accredited test providers to offer our guests with more affordable and convenient testing options. AirAsia ticket(s) must be presented to avail of the discounted prices. You may have your RT-PCR or Antigen tests at the following clinics:
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ClinicLocationsSpecial rate for airasia guestsType of TestWebsite
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Philippine Airport Diagnostic Laboratory (PADLAB)NAIA Terminal 3 and Pasay CityP1000/test for AntigenAntigen
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Health MetricsMakati and Pasay CityP3300/test for RT-PCRRT-PCR
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Hi-Precision Diagnostics15 branches across LuzonP3500/test for RT-PCRRT-PCR
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Hero LaboratoriesCubao, Quezon City and Pasay CityP3800/test for RT-PCRRT-PCR
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Manila Doctors HospitalErmita, Manila CityP3800/test for RT-PCRRT-PCR
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Cardinal Santos Medical CenterGreenhills, San Juan CityP3800/test for RT-PCRRT-PCR
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The Lord's GracePasay CityP3800/test for RT-PCRRT-PCR
*Prevention is still the best method of keeping yourself free from COVID-19. In the Philippines, authorities require the use of face mask and face shield in workplaces and in all modes of public transportation. As an added layer of protection, AirAsia established the following protocols to ensure the safety and well being of our employees and guests:
AT THE CHECK-IN COUNTER
GROUND OPERATIONS
- Floor markings at check-in counter
- Acrylic barrier to protect check-in agent
- Social/physical distancing among passengers
- Passengers comply with Passenger Locator Form
- Check-in agent wearing required PPE
FLIGHT CREW
- Wash hands regularly and use hand sanitizer before and after In-flight service, after cleaning the toilet and rubbish collections
- Wear gloves when collecting rubbish and try to avoid touching items handed by the guests, especially used tissues and face masks.
- Be alert during the flight and look for signs and symptoms that a guest might be sick
- Take vitamin C and Zinc supplements to boost immune system
- Washing of hands often and wipe surfaces clean before eating