All AirAsia X (D7) Premium Flatbed guests traveling from 4 July 2024 onwards are eligible to access the Plaza Premium Lounge on the date of departure. The lounge access is subject to the lounge availability with the matched terminal and operation hours.

Guests present the boarding pass/ e-boarding pass & the booking itinerary to the Plaza Premium Lounge for verification purposes and 1 boarding pass for only 1 departure lounge entrance.

* Airport Upgrade guests must present their boarding pass and upgrade payment receipt upon arrival at the lounge entrance.

Premium flatbed guests of AirAsia X (D7) are only allowed to enter the Plaza Premium Lounge on the flight departure date

Yes, you are still entitled to the 3-hour complimentary lounge access if the carrier code has remained within AirAsia X (D7).

Unfortunately, The complimentary lounge access is non-transferable, non-reroutable and non-refundable.

Should there be any event of unutilized lounge service, AirAsia X (D7) will not provide any refund as the lounge access is a benefit that extends to our valued guests traveling on the AirAsia X (D7) Premium Flatbed.

The lounge access is subject to the lounge operation hours, AirAsia X (D7) will not provide any refund as the lounge access is a benefit that extends to our valued guests traveling on the AirAsia X (D7) Premium Flatbed. We encourage you to visit the Plaza Premium Lounge’s page for more information.

Each boarding pass entitles 1 complimentary access to the lounge. Other traveling parties in the separate booking number must purchase lounge access at the walk-in rate applied for further access to the lounge and the purchase should be arranged with the lounge staff.

Yes, Children are allowed to enter the lounge and must be accompanied by an adult aged above 18 years old at all times.

Infant (24 months old and below): Free of Charge

Children (2 years old and above, on AirAsia X Premium Flatbed): Complimentary

Children (2 years old and above): Walk-in Rate applied

Yes, you may approach the lounge reception for a discounted extension hour rate. Extensions are subject to availability and lounge capacity.

Yes, Passengers on other carrier codes (AK, QZ, FD, XJ & Z2) can access the lounge at the walk-in rate applied, subject to availability and lounge capacity. The purchase should be arranged with the lounge staff

Due to the facilities and operation hours varying from different locations, we encourage the guest to click here> for more information.

No, Plaza Premium Lounge practices the silent lounge. There is the FIDS (Flight Information Display Screen) in the lounge where guests can check their flight status. The airline always encourages the guest to present at the boarding gate at least 90 minutes prior to the time of departure.

We will only accept a valid boarding pass to redeem the complimentary 3-hour lounge access.

The complimentary lounge access only applies at the first departing airport(KUL) in the fly-thru booking.

1. Plaza Premium Lounge complimentary access is only eligible for guests who purchased the AirAsia X (D7) Premium Flatbed fare and the travel period from 4 July 2024 onwards.
2. Guests present the boarding pass/ e-boarding pass to the Plaza Premium Lounge for verification purposes and 1 boarding pass only for only 1 departure lounge entrance.
   * Airport Upgrade guests must present their boarding pass and upgrade payment receipt upon arrival at the lounge entrance.
3. Fly-thru ticket from Kuala Lumpur (KUL) to Osaka(KIX) via Taipei (TPE), the complimentary lounge access only applies at the first departing airport(KUL). AirAsia X Premium Flatbed direct booking from Taipei (TPE) to Osaka (KIX) is excluded from the complimentary lounge access.
4. Plaza Premium Lounge is subject to the lounge availability at the matched departure airport and the lounge hours may vary by location
5. Access to the airport lounge is subject to the lounge's operation hours and availability. . AirAsia X (D7)will not provide any refund as lounge access is a benefit that extends to our valued guests who are traveling on the AirAsia X (D7) Premium Flatbed. We encourage our guest to visit the Plaza Premium Lounge’s page for more information.
6. AirAsia X (D7) Premium flatbed guest will be able to access the airport lounge at least 3 hours prior to the boarding time from the departing airport
7. Guests are required to present a valid boarding pass or e-ticket to airport lounge staff upon arrival at the lounge. Please present the above to ensure admission is allowed.
8. Guests are entitled to 3 hours of complimentary lounge access within the airport lounge operating hours. Should the guest need to extend the complimentary 3-hour lounge access, additional charges may apply and should be arranged with the lounge staff.
9. Guests on other carrier codes: AK, QZ, Z2, FD &XJ can access the airport lounge with the walk-in rate applied and the purchase should be arranged with the lounge staff.
10. Children who are 24 months old and below will be able to enter the airport lounge together with an adult aged above 18 years old on the same booking number.
11. AirAsia X(D7) will not be liable to the guest for any disputes between the guest and the Plaza Premium Lounge on matters such as admission into the Lounge, provision, and use of facilities in the Lounge, any charges for subsequent visits or visits over the 3 hours limit or charges for the accompanying guest(s).
12. Guests are entitled to enjoy the service facilities at the airport lounge (full-service list of each airport lounge, please refer to (Plaza Premium Lounge)
13. The complimentary lounge access is non-transferable, non-reroutable and non-refundable
14. AirAsia X (D7) will not provide any refund as the lounge access is a cost-benefit that extends to our valued guests traveling on the AirAsia X (D7) Premium Flatbed. The airline will not issue any refunds as below:-
1. Voluntarily not utilize the lounge service
2. Flight departure time not matched with the lounge operation hours
3. The departing airport has no matched lounge
4. The seat type number has been changed due to the unexpected changes in aircraft seat configuration
5. Unexpected long waiting time at the check-in counter/lounge
15. Plaza Premium Lounge is practicing the silent lounge and has no obligation to announce flight information. There are FIDS (Flight Information Display Screen) in the lounge where guests will be able to check their flight status.
16. AirAsia X(D7) and Plaza Premium Lounge will not be held liable for any direct or indirect loss resulting from any guests and/or guests failing to board their flight. The guest is responsible for checking the relevant entry requirements for any country being visited and the correct travel documentation for the journey.
17. AirAsia X (D7) does not guarantee or warrant the quality of the services performed by the Plaza Premium Lounge and shall not be liable for any deficiency, delay, or imperfection of such services or for any mishaps, injuries, or accidents that may occur in the course of redemption, or usage of the Privilege for this Programme.
18. Plaza Premium Lounge shall have the right to refuse a customer entry to the Lounge for any statutory, regulatory, or Airport Authority policy reasons including but not limited to health and safety policies or fire regulations.
19. Click here for further information on the Plaza Premium Lounge access policy.
20. Notwithstanding the above, AirAsia X (D7) reserves the right to amend, limit, or revoke this offer at any time prior to purchase and accepts no responsibility for any technical issues resulting in the payment failure.