Plaza Premium Lounge

Great news! AirAsia X(D7) Premium Flatbed guests* can enjoy a complimentary 3-hour lounge access at the departing airport.

*Valid for guests departing from Kuala Lumpur, Melbourne,Sydney and Hong Kong(D7) only. Lounge access is restricted to departing airport only. T&C apply.

Carry up to 14kg cabin baggage

Flight Information

Dedicated check-in counters

Lounge Area

Fast lane immigration checks via KLIA Terminal 2

Shower Room

Priority boarding

Food and Beverage


Plaza Premium Lounge
Next to Aerotel Kuala Lumpur, gateway@klia2


Plaza Premium Lounge Location List

Country Destination Airport Airport Lounge Address Lounge Operation Hours
Malaysia Kuala Lumpur KLIA T2 (KUL) Level 2M, gateway@klia2 (next to Aerotel KL), Kuala Lumpur International Airport Terminal 2 24 hours daily
Australia Sydney Sydney Kingsford Smith Airport (SYD) International Departures, Opposite Gate 25-26, Sydney International Airport (T1) 0730 - 2000 daily
Internation arrival ,Level 1, Arrivals B, Terminal 1, Sydney Airport (outside restricted area) 0600-1800 daily
Melbourne Melbourne Tullamarine Airport (MEL) International Departures, Terminal 2, Melbourne Airport (near Gate 9) 0830 - 2330 daily
Hong Kong Hong Kong Hong Kong International Airport (HKG) Level 6, Departures Level, Terminal 1, Hong Kong International Airport (near Gate 1) 0600 – 0100 hour daily
Level 6, Departures Level, Terminal 1, Hong Kong International Airport (near Gate 35) 24 hours daily
Level 7, Departures Level, Terminal 1, Hong Kong International Airport (near Gate 60) 0600 – 0100 hour daily

*The lounge access is subject to the Plaza Premium Lounge operation hour


How to Redeem the complimentary Lounge access

Discover the Lounge Effect


Frequently Asked Questions (FAQ)

AirAsia X (D7) is introducing the Plaza Premium Lounge access as a complimentary for the Premium Flatbed Guest to have an enhanced and comprehensive travel journey.

  • Who is entitled to the 3-hour complimentary lounge access?

      All of the AirAsia X (D7) Premium Flatbed guests departing from KUL, MEL, SYD, and HKG (D7) from 30 April 2024 onwards are eligible to access the Plaza Premium Lounge on the date of departure.

  • How do I redeem the 3-hour complimentary lounge access?

      Passengers present the boarding pass to the Plaza Premium Lounge for verification purposes.

  • Can I use the lounge access before or after the departure date?

      Premium flatbed guests of AirAsia X (D7) are only allowed to enter the Plaza Premium Lounge on the day of their departure from the following cities: KUL, MEL, SYD, and HKG(D7).

  • My flight has been rescheduled/changed, am I still entitled to the 3-hour complimentary lounge access?

      Yes, you are still entitled to the 3-hour complimentary lounge access if the carrier code has remained within AirAsia X (D7).

  • I am not using the 3-hour complimentary lounge access, can I transfer the benefit to my friends/family?

      Unfortunately, The complimentary lounge access is non-transferable, non-reroutable and non-refundable.

  • I am not using the 3-hour complimentary lounge access, can I get a refund?

      Should there be any event of unutilized lounge service, AirAsia X will not provide any refund as the lounge access is a benefit that extends to our valued guests traveling on the AirAsia X (D7) Premium Flatbed.

  • The lounge is not operating before my departure time, can I get a refund?

      The lounge access is subject to the lounge operation hours, AirAsia X will not provide any refund as the lounge access is a benefit that extends to our valued guests traveling on the AirAsia X (D7) Premium Flatbed. We encourage you to visit the Plaza Premium Lounge’s page for more information.

  • I’m the AirAsia X (D7) Premium Flatbed guest, am I entitled to bring any guest?

      Each boarding pass entitles 1 complimentary access to the lounge. Other traveling parties in the same or separate booking number must purchase lounge access at the walk-in rate applied for further access to the lounge.

  • Are children permitted in the lounge?

      Yes, Children are allowed to enter the lounge and must be accompanied by an adult aged above 18 years old at all times.

  • Can I extend the lounge usage while I am using the lounge?

      Yes, you may approach the lounge reception for a discounted extension hour rate. Extensions are subject to availability and lounge capacity.

  • Can I enter the lounge if I am traveling with another carrier code (AK, QZ, FD, XJ &Z2)?

      Yes, Passengers on other carrier codes (AK, QZ, FD, XJ & Z2) are allowed to access the lounge at the walk-in rate applied and subject to availability and lounge capacity.

  • What are the lounge facilities and the operation hours?

      Due to the facilities and operation hours varying from different locations, we encourage the guest to click here for more information.

  • Will the lounge operator inform me individually of the changes in the departure time/boarding gate?

      No, Plaza Premium Lounge practices the silent lounge. There is the FIDS (Flight Information Display Screen) in the lounge where guests will be able to check their flight status. The airline always encourages the guest to present at the boarding gate at least 90 minutes prior to the time of departure.

  • Can I show my flight itinerary/booking confirmation email to redeem the complimentary 3-hour access to the lounge?

      We will only accept a valid boarding pass to redeem the complimentary 3-hour lounge access.

  • I purchased a fly-thru ticket from Kuala Lumpur (KUL) to Gold Coast(OOL) via Sydney (SYD), can I enjoy the complimentary lounge access in Sydney?

      The complimentary lounge access only applies at the first departing airport(KUL) in the fly-thru booking.

  • Where can I get further information?

      Please visit https://www.airasia.com/aa/about-us/en/gb/premium-lounge.html



Terms & Conditions

  • Terms & Conditions

    1. Plaza Premium Lounge complimentary access is only eligible for passengers who purchased the AirAsia X (D7) Premium Flatbed fare and the travel period starting from 30 April 2024 onwards.
    2. Each boarding pass entitles 1 complimentary access to the lounge.
    3. Plaza Premium Lounge is only available in certain airports and the lounge hours may vary by location and are subject to change.
    4. The lounge access is subject to the Plaza Premium Lounge operation hours. AirAsia X will not provide any refund as the lounge access is a benefit that extends to our valued guests traveling on the AirAsia X (D7) Premium Flatbed. We encourage you to visit the Plaza Premium Lounge’s page for more information.
    5. AirAsia X (D7) Premium flatbed passengers will only be able to access the airport lounge on the date of departure and from the departing airport (KUL, MEL,SYD & HKG-D7).
    6. Passengers are required to show their boarding pass or e-ticket for same-day travel on an eligible flight, and identification documents to airport lounge staff upon arrival at the lounge. Failure to present the above may result in admission being denied.
    7. Passengers are entitled to 3 hours of complimentary lounge access within the airport lounge operating hours (please refer to for full airport lounge operating hours), for any additional hours, the passenger may show their boarding pass to the lounge staff for the discounted extension hour rate.
    8. Passengers on other carrier codes: AK, QZ, Z2, FD &XJ are allowed to access the lounge with the walk-in rate applied.**
    9. Children who are 24 months old and below will be able to enter the airport lounge together with an adult aged above 18 years old on the same booking number.
    10. AirAsia X will not be liable to the guest for any disputes between the guest and the Plaza Premium Lounge on matters such as admission into the Lounge, provision and use of facilities in the Lounge, any charges for subsequent visits or visits over the 3 hours limit or charges for the accompanying guest(s).
    11. Passengers are entitled to enjoy all service facilities at the airport lounge (full-service list of each airport lounge, please refer to Plaza Premium Lounge)
    12. The complimentary lounge access is non-transferable, non-reroutable and non-refundable.
    13. In the event that the guest decides not to utilize the lounge service, AirAsia X will not provide any refund as the lounge access is a cost-benefit that extends to our valued guest traveling on the AirAsia X (D7) Premium Flatbed.
    14. Plaza Premium Lounge is practicing the silent lounge and has no obligation to announce flight information. There are FIDS (Flight Information Display Screen) in the lounge where guests will be able to check their flight status.
    15. AirAsia X and Plaza Premium Lounge will not be held liable for any direct or indirect loss resulting from any guests and/or guests failing to board their flight. The guest is responsible for checking the relevant entry requirements for any country being visited and the correct travel documentation for the journey.
    16. AirAsia X does not guarantee or warrant the quality of the services performed by the Plaza Premium Lounge and shall not be liable for any deficiency, delay, or imperfection of such services or for any mishaps, injuries, or accidents that may occur in the course of redemption, or usage of the Privilege for this Programme.
    17. Plaza Premium Lounge shall have the right to refuse a customer entry to the Lounge for any statutory, regulatory, or Airport Authority policy reasons including but not limited to health and safety policies or fire regulations.
    18. Click here for further information on the Plaza Premium Lounge access policy.
    19. Notwithstanding the above, AirAsia X reserves the right to amend, limit, or revoke this offer at any time prior to purchase and accepts no responsibility for any technical issues resulting in the payment failure.

Explore AirAsia MOVE

AirAsia Mobile App - IOS
AirAsia Mobile App - Google Play
AirAsia Mobile App - HuaWei