AirAsia X (D7) x Plaza Premium Lounge
Great news! AirAsia X(D7) Premium Flatbed guests can enjoy a complimentary 3-hour lounge access at the departing airport.
Enjoy a seamless and comfortable travel experience from the moment you arrive at the airport.
Lounge access is subject to the lounge operation hour and the availability in the departing airport. T&C apply.

Flight Information

Lounge Area

Shower Room

Food and Beverage
Plaza Premium Lounge
Next to Aerotel Kuala Lumpur, gateway@klia2
Plaza Premium Lounge Location List
Country | Destination | Airport | Airport Lounge Address | Lounge Operation Hours |
---|---|---|---|---|
Malaysia | Kuala Lumpur | KLIA T2 (KUL) | Level 2M, gateway@klia2 (next to Aerotel KL), Kuala Lumpur International Airport Terminal 2 | 24 hours daily |
Australia | Sydney | Sydney Kingsford Smith Airport (SYD) | International Departures, Opposite Gate 25-26, Sydney International Airport (T1) | 0730 - 2000 daily |
Australia | Melbourne | Melbourne Tullamarine Airport (MEL) | International Departures, Terminal 2, Melbourne Airport (near Gate 9) | 0830 - 2330 daily |
Hong Kong | Hong Kong | Hong Kong International Airport (HKG) | Level 6, Departures Level, Terminal 1, Hong Kong International Airport (near Gate 1)
Level 6, Departures Level, Terminal 1, Hong Kong International Airport (near Gate 35) Level 7, Departures Level, Terminal 1, Hong Kong International Airport (near Gate 60) |
0600 – 0100 hour daily
24 hours daily 0600 – 0100 hour daily |
Taiwan | Taipei | Taiwan Taoyuan International Airport (TPE) | Plaza Premium Lounge (Zone C, International Departures, Terminal 1)
Plaza Premium Lounge (Zone D, International Departures, Terminal 1) |
0700 - 1500 daily
24 hours daily |
Korea | Incheon | Incheon International Airport (ICN) | Matina Lounge (East Wing, International Departures, Terminal 1, near gate 11)
Matina Lounge (West Wing, International Departures, Terminal 1, near gate 43) Skyhub Lounge (East Concourse, International Departure, near gate 11 ) Skyhub Lounge (West Wing, International Departures, Terminal 1, near gate 29) |
0700 - 2200 daily (food closing time at 2130)
0700 - 2200 daily (food closing time at 2130) 0700 - 2200 daily (food closing time at 2130) 24 hours (Break time from 21:30-22:00) |
China | Chongqing | Chongqing Jiangbei International Airport (CKG) | Terminal T3A, Pier H, Opposite to Gates H02-04, Chongqing Jiangbei International Airport | 0700 - 0200 daily |
Kenya | Nairobi | Jomo Kenyatta International Airport (NBO) | Next to Gate 4, Level 2, Terminal 1D, Nairobi Jomo Kenyatta International Airport | 24 hours daily |
*The lounge access is subject to the Plaza Premium Lounge operation hour
How to Redeem the complimentary Lounge access
Discover the Lounge Effect
Frequently Asked Questions (FAQ) & Terms & Conditions
AirAsia X (D7) is introducing the Plaza Premium Lounge access as a complimentary for the Premium Flatbed Guest to have an enhanced and comprehensive travel journey.
Who is entitled to the 3-hour complimentary lounge access?
How do I redeem the 3-hour complimentary lounge access?
Can I use the lounge access before or after the departure date?
My flight has been rescheduled/changed, am I still entitled to the 3-hour complimentary lounge access?
I am not using the 3-hour complimentary lounge access, can I transfer the benefit to my friends/family?
I am not using the 3-hour complimentary lounge access, can I get a refund?
The lounge is not operating before my departure time, can I get a refund?
I’m the AirAsia X (D7) Premium Flatbed guest, am I entitled to bring any guest?
Are children permitted in the lounge?
Can I extend the lounge usage while I am using the lounge?
Can I enter the lounge while traveling with another carrier code (AK, QZ, FD, XJ &Z2)?
What are the lounge facilities and the operation hours?
Will the lounge operator inform me individually of the changes in the departure time/boarding gate?
Can I show my flight itinerary/booking confirmation email to redeem the complimentary 3-hour access to the lounge?
I purchased a fly-thru ticket from Kuala Lumpur (KUL) to Osaka(KIX) via Taipei (TPE), can I enjoy the complimentary lounge access in Taipei?
Terms & Conditions for Complimentary Lounge Access