Promotion terms and conditions

Terms and Conditions for the AirAsia MOVE Online Social Raya Packet Giveaway

Campaign Period: 12:00 (GMT+8) on 17 March 2025, and end at 23:59 (GMT+8) on 20 March 2025. (“Contest Period”).

For more information: View here

Terms and Conditions for the Chat Giveaway (Flight Voucher) Campaign

Campaign Period: 12:00 (GMT+8) on 3 March 2025, and end at 23:59 (GMT+8) on 9 March 2025. (“Contest Period”).

For more information: View here

Lowest AirAsia Fares Guaranteed on AirAsia MOVE

Campaign Period: from 1000 (GMT+8) on 24 Mar 2025 onward until further notice or upon complete utilisation of the total allocation of seats pursuant to this Promotion, whichever is earlier (“Promotion Period”)..

For more information: View here

Terms and Conditions for DBS/POSB Debit Card and AirAsia Flights Campaign

The DBS/POSB Debit Card and AirAsia Flights Campaign (“Campaign”) is a collaboration between AirAsia Berhad (“AK”), Thai AirAsia Co. Ltd (“FD”), PT Indonesia AirAsia (“QZ”) and DBS Bank Ltd (“DBS”) which is made available on the airasia.com website and mobile application (collectively referred to as the “Platform”).
This Campaign is open to all AirAsia members (hereinafter known as “Members”, “you”, “your”, “their”, “them”) who purchase AK, QZ, and FD-coded flights, departing from Singapore to Malaysia, Indonesia and Thailand on the Platform (“Product”), by using their DBS/POSB Debit Card issued in Singapore (“DBS Debit Card”), and is governed by the terms and conditions contained herein (“Specific Terms and Conditions”).
Subject to these Specific Terms and Conditions, the Campaign shall entitle you to enjoy a discount of SGD20 (“Campaign Discount”) on a single transaction (with a minimum spend of SGD250 inclusive of taxes and surcharge fees) using a DBS/POSB Debit Card for the purchase of the Product.
This Specific Terms and Conditions shall be a legally binding document between you and us, and by participating in this Campaign, you acknowledge and agree to be bound by this Specific Terms and Conditions, and shall be deemed to have given your consent for the collection and/or use of personal information by us and shall subject to this Privacy Statement and Terms of Use.
You acknowledge that our obligations shall only be limited to issuing the Campaign Discount and providing assistance on any technical-related matters arising out of the use of the Platform. You acknowledge and agree that the booking of a Product using your DBS/POSB Debit Card shall be the sole responsibility of DBS. As such, you accept that DBS’s respective terms and conditions will be additional to these Specific Terms and Conditions, and by virtue of your booking, you agree to be bound by and to comply with the relevant terms and conditions of DBS.

Validity

The Campaign will be held for a period of three hundred and twenty-four (324 ) days commencing from 0000 (GMT+8) on 10 February 2025, and ending at 2359 (GMT+8) on 31 December 2025 (“Campaign Period”), every Monday to Sunday. Notwithstanding the foregoing, we reserve the right to end the Campaign at any date and/or time earlier or later than 2359 (GMT+8) on 31 December 2025.
Campaign Discount is only available to flight bookings with AK, QZ and FD flight codes. The travel period of the Product shall be from 10 February 2025 to 31 May 2026.

Campaign Mechanism

Campaign Discount will be automatically reflected on the Platform checkout page upon the insertion of the Members’ valid DBS/POSB Debit Card details.
Throughout the Campaign Period, the Campaign Discount is subject to the redemption limit of thirty (30) per calendar day. The daily redemption limit shall be refreshed at every 0000 hour (GMT+8) on the stipulated Booking Date. For the avoidance of doubt, the Campaign Discount is available on a first-come, first-served basis.
Product bookings must be made in SGD currency with a minimum spending of SGD 250 (inclusive of taxes and surcharge fees for the Product) with or without ancillaries (including but not limited to seats, meals, and bags) (“Minimum Spend”). This Campaign Discount shall not apply retrospectively to past flight bookings on the Platform.
This Campaign Discount will not be applicable if the final amount charged to your DBS/POSB Debit Card is below the Minimum Spend. The final charged amount that you will receive, shall be such an actual chargeable amount less the usage of AirAsia points or credits in the account (if applicable).
You acknowledge that we will not be liable and/or obligated to issue the Campaign Discount should your DBS/POSB Debit Card be rejected, without assigning any reasons whatsoever.
You are deemed to be ineligible for this Campaign if you have failed to fulfill these Specific Terms and Conditions and/or have submitted incomplete or inaccurate data, without any prior notice whatsoever.

Miscellaneous

In addition to these Specific Terms and Conditions, you also acknowledge and accept that you will be further subject to the terms and conditions of the Products which can be found on the Platform and the terms and conditions of the relevant merchants (if any) which can be found in their respective websites.
The Campaign Discount is non-refundable, non-exchangeable, non-transferable, and is not redeemable for money or money’s worth or other things. For the avoidance of doubt, the Campaign Discount can only be used as a form of payment for the Product available on the Platform.
These Specific Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other marketing materials regarding this Campaign. In the event of inconsistency between the terms in these Specific Terms and Conditions and other provisions or materials, these Specific Terms and Conditions shall prevail.
Neither the Airlines nor DBS shall be liable for any failure to comply with or for any delay in performing its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, epidemic and pandemic as pronounced by the World Health Organisation, inevitable accidents, supervening legislation or any other circumstances of whatsoever nature beyond the control of the Airlines or DBS.
Airline and/or DBS reserve the right at their sole discretion to vary or delete any of the provisions of these Specific Terms and Conditions and/or cancel, terminate or suspend this Campaign at any time without prior notice and/or assigning any reason, and such revised terms and conditions will be posted on the Platform as soon as practicable. For the avoidance of doubt, cancellation, termination or suspension by the Airlines and/or DBS of this Campaign shall not entitle you to any claim or compensation against the Airline and/or DBS for any and all losses or damage howsoever arising, whether or not the Airlines and/or DBS has been advised of the possibility of such loss or damage.
Neither the Airline nor DBS shall be personally responsible for all taxes, rates, government fees or any other charges that may be levied against you under applicable laws, if any, in relation to this Campaign.
You agree to hold harmless, defend and fully indemnify the Airline and DBS from and against all losses (including loss of opportunity and consequential loss arising therewith), damages, expenses and all third-party actions, proceedings, claims, demands, costs (including without prejudice to the generality of this provision, the legal cost of each other, rights of publicity or privacy, defamation), awards and damages that may arise as a result of your booking of Product under this Campaign.
You hereby agree not to hold the Airline or DBS liable for the outcome of this Campaign.
Neither the Airline nor DBS shall bear any responsibility for any damage, loss (including but not limited to direct, indirect and consequential loss), liability, injury, inconvenience or disappointment incurred or suffered in connection with this Campaign.
These Specific Terms and Conditions shall be governed by and interpreted in accordance with the laws of Singapore. Any dispute arising in connection with the matters under these Specific Terms and Conditions shall be resolved by way of reference to the exclusive jurisdiction of the courts of Singapore.
Airline reserves the right to alter any flight according to commercial and operational reasons. Please also refer to the respective AirAsia’s Carrier Code Terms & Conditions of Carriage in www.airasia.com.
For completion, the terms and conditions of the Booking with Airline is also subjected to the Flights General Terms and Conditions, Terms of Use, and AirAsia’s Privacy Statement, which are all available on www.airasia.com, and any other AirAsia’s policies available on https://www.capitala.com/corporate_governance.html.

Terms and Conditions for the Kings World Cup Giveaway Contest

Campaign Period: 12:00 (GMT+8) on 2 January 2025, and end at 23:59 (GMT+8) on 9 January 2025. (“Contest Period”).

For more information: View here

Terms and Conditions for the AirAsia Voucher Redemption of the UP x AirAsia MOVE – Account Opening Rewards Campaign

Introduction

This UP x AirAsia MOVE – Account Opening Rewards Campaign (“Campaign”) is organized by CGS International Securities Singapore Pte. Ltd. (“CGS SG”) and is valid from 18 November 2024 to 31 March 2025 (both dates inclusive) (the “Campaign Period”).
Move Travel Sdn. Bhd. (formerly known as AirAsia Com Travel Sdn. Bhd.) (“MOVE”) acts as the provider of the AirAsia Voucher (hereinafter defined) and the operator of the dedicated platforms, namely AirAsia MOVE’s website at https://www.airasia.com/en/gb and AirAsia MOVE’s mobile application (collectively referred to as the “Dedicated Platforms”), through which eligible participants who receive the AirAsia Voucher can redeem it.
These terms and conditions (“Redemption T&C”) govern the redemption of AirAsia Voucher, issued by MOVE for the Campaign organized by CGS SG.
This Campaign is governed by CGS SG terms and conditions which can be found at the UP mobile application (“Specific T&C”), this Redemption T&C and the Event’s General Terms and Conditions which can be found at https://www.airasia.com/aa/about-us/en/gb/event-general-terms-and-conditions.html(“General T&C”).
For the avoidance of doubt, the eligibility requirement and the issuance conditions are determined by CGS SG and may be subject to change at their discretion. For complete details on the campaign mechanics, eligibility criteria, disclosure, and additional terms and conditions, participants must refer directly to CGS SG's official campaign documentation and all campaign-specific inquiries should be directed to CGS SG.

AirAsia Vouchers Redemption

The vouchers are only valid only for the Campaign hosted by CGS SG and may only be redeemed through the Dedicated Platforms provided by MOVE (“AirAsia Vouchers”) for the purchase of flights.
The AirAsia Vouchers are valid and can be applied for the booking of flights between 1 February 2025 to 31 December 2025, with the travel period between 1 February 2025 to 31 December 2025, inclusive of all dates (GMT +8).
Upon entering the code that is specified in the AirAsia Vouchers on the checkout page of the Dedicated Platforms, the discount value indicated on the AirAsia Vouchers will be automatically applied to offset the total base fare.
No minimum spend is required to utilize the AirAsia Vouchers. However, if the total spend is lower than the value of the AirAsia Voucher, participants will not be entitled to a refund or cashback of the remaining balance.
Every redemption of an AirAsia Voucher once confirmed, is non-refundable, non-transferable and non-exchangeable.
The AirAsia Vouchers cannot be combined with other promotions, discounts, or offers.
The AirAsia Vouchers cannot be applied to AirAsia flights that are provided from a third party flight ticket provider. For any inquiries or assistance regarding AirAsia Voucher Redemption, please contact our live chat service through AskBo.

Miscellaneous

The General T&C and Specific T&C may be amended from time to time, hence, you are advised to review it periodically to be aware of such modifications.For the purpose of redemption, in the event of any conflict or inconsistency between the Redemption T&C and any terms and conditions set forth in the General T&C or Specific T&C, the Redemption T&C shall prevail.
The Participants acknowledge that MOVE’s obligation is limited to operating the Dedicated Platforms and honoring the AirAsia Vouchers. The Participants acknowledge and agree that the campaign is organized by CGS SG and shall be governed by the Specific T&C.
The Redemption T&C are governed by the laws of Malaysia and subjected to the jurisdiction of a forum in Malaysia.

Terms & Conditions for Ride and Rewards Campaign

Campaign Period: 01 October 2024, and ends at 23:59 (GMT+8) on 31 March 2025

For more information: View here

Terms and Conditions for MOVE Duty-free: Duty-free Promo Code in Value Pack, Premium Flex and Premium Flatbed

Introduction

This MOVE Duty-free: Duty-free Promo Code in Value Pack, Premium Flex and Premium Flatbed (“Event”) is organised by MOVE DUTY FREE SDN. BHD. (formerly known as AIRASIA DUTY FREE SDN. BHD.) (Registration No: 201801011005 (1273021-W)) (“Organiser”).
This Event runs concurrently in Malaysia and Indonesia (“Participating Regions”). This Event will be implemented on the AirAsia MOVE website at , AirAsia Duty-free website at https://airasia.com https://www.airasia.com/dutyfree/en/gb and AirAsia MOVE mobile application (collectively referred to as the “Dedicated Platforms”)
This Event is governed by the terms and conditions set out hereunder (“Specific T&C”) and the Event’s General Terms and Conditions which can be found at (“General T&C”).

Event Period

This Event will commence from 00:00 (GMT+8) on 18 November 2024, and ends at 23:59 (GMT+8) on 31 December 2025 or upon complete utilisation of the total allocation of promo codes pursuant to this Event, whichever comes first (“Event Period”). The Organisers reserve the right to amend or extend the duration of the Campaign at any time as it deems fit without prior notice and/or liability to any Participant.

Event Requirements

To qualify and participate in this Event (“Participants”), Participants must fulfil the following requirements during the Event Period (“Event Requirements”):-

Must have a valid and existing AirAsia membership account (having subscribed and registered for membership under the loyalty and rewards program operated by BIGLIFE Sdn.Bhd. under the name “AirAsia rewards Program”) and have a unique registration number known as the “AirAsia member ID” issued by BIGLIFE Sdn. Bhd. at the point of participation in the Campaign. In the event the Participant is not a registered AirAsia member at the time of the Event Period, the Participant is required to sign-up as an AirAsia member via the Dedicated Platforms before participating in the Campaign;
Must be located in the Participating Regions based on the Internet Protocol geo-location detected;
Must make a successful purchase of flight booking with add-ons (hereinafter defined) on selected AirAsia Flights with flight codes AK, D7, Z2, QZ, FD and XJ (“Eligible Routes”) during the Event Period. The such booking must be made no more than one year before the departure date; and
Must comply with the Event Mechanism (hereinafter defined).

Event Mechanism

By participating in the Event, the Participants who adhere to the following event mechanism during the Event Period (“Event Mechanism”) are eligible to receive an exclusive promo code to purchase MOVE Duty-free products (“Promo Code”):

Participants must make a successful purchase of flight booking through the Dedicated Platforms with add-ons as listed below (“Successful Purchase”):

i. Value Pack;
ii. Premium Flex; or
iii. Premium Flatbed

Participants who perform Successful Purchase will receive the Promo Code through email to the Participant’s email address which is registered in their AirAsia member account.
Participants may apply the Promo Code to the pre-booking of MOVE Duty-free inflight delivery products (“Products”).

For the avoidance of doubt, Participants who have made a Successful Purchase will be entitled to receive one (1) Promo Code for each Successful Purchase of one (1) add-ons. The maximum Promo Code received per Successful Purchase, per carrier code, will be four (4) Promo Codes.

To illustrate:

Illustration	Conditions	Promo Code
Illustration A	Make Successful Purchase of one-way AK flight, with add-ons: One (1) Value Pack; and One (1) Premium Flex.	Entitled to receive two (2) Promo Codes through one (1) email.
Illustration B	Make Successful Purchase of return AK flight, with add-ons: Four (4) Value Packs for AK departure flight; and Four (4) Value Packs for AK return flight.	Entitled to receive four (4) Promo Codes through one (1) email.
Illustration C	Make Successful Purchase of one (1) AK departure flight, one (1) QZ returning flight, with add-ons: Three (3) Value Packs for AK flight; and Three (3) Value Packs for QZ flight.	Entitled to receive three (3) Promo Codes through one (1) email (for AK flight) and another three (3) Promo Codes through another email (for QZ flight).

Each Participant must successfully complete the Event Mechanism in order to constitute at least one (1) valid entry to the Event.

Duty-free Promo Code

The Promo Code is only applicable for purchase of pre-booking inflight delivery Duty-free products on MOVE Duty-free which is available on the Dedicated Platforms. The Promo Code for this Event is as follows:

For example:

Purchased Add-ons	Promo Code Value (and its equivalent currency)
Value Pack	MYR 50 (with minimum spend of MYR 80)
Premium Flex	MYR 50 (with minimum spend of MYR 80)
Premium Flatbed	MYR 50 (with minimum spend of MYR 80)

The pre-booking for inflight delivery of the products must be done between (24) twenty-four hours and (90) ninety days before flying.
For the avoidance of doubt, the Promo Code can only be applied for AK, D7 and QZ flights, for inflight pre-book purchases on the Platform.
The Promo Code obtained under this Event cannot be applied for Z2, FD, XJ and KT because the inflight delivery service itself is unavailable. However, the Promo Code obtained under those carrier codes can still be used for AK, D7 and QZ flights as long as it is within the Promo Code validity period.
The Promo Code shall be awarded on a first-come-first-serve basis and subject to the total availability under this Event.
All Promo Codes will be emailed to the Participant’s email address which is registered in their AirAsia member account, subject to the Organiser receiving all information as deemed necessary. This is subject to the exclusion of invalid, cancelled or exchanged purchase, where no Promo Code will be awarded to Participants pursuant to this Event.
In the event that a Participant did not receive the email containing the promo codes one (1) day after making a Successful Purchase, the Participant is required to submit a request within 14 days via AskBo. Any other request beyond 14 days will not be entertained.
The Promo Code earned through this Event is only valid for a period of twelve (12) months from the date such Promo Code is emailed to the Participant’s email address. Any Promo Code not utilised within its validity period will lapse without notice or liability. Additionally, requests for extensions will not be entertained.
The Promo Code is free of charge, the Participant will not be required to pay extra to use or get the Promo Code.
The Promo Code is subject to change without prior notification to the Participant.
The Participants are allowed to apply only one promo code per day.
The Promo Code is not stackable with any ongoing promotions, discounts and/or any Promo Code issued under this Event.
There will be no increase in the price of the add-ons, the prices of the add-ons will remain as displayed on the Dedicated Platforms.
Participants will receive Promo Code in MYR currency but will still be applicable when purchasing in other currencies made available on the Platform.
In the event of a fraud, only the amount paid by the Participant for the Duty-free products after applying any of the Promo Code will be refunded to the Participant.
The Organiser reserves the right to disqualify any of the Promo Code issued to the Participant, in the event that the Organiser believes that the Participant may have contravened, will contravene or has contravened any of these Terms and Conditions and/or may bring the Organiser into disrepute.
The Participants agree that the Organiser shall not be liable and/or be required to offer replacement for the Promo Code, nor offer any alternative compensation such as offers, discounts, credits, cash of equal or the same value, in the event that the Promo Code cannot be applied for any reason.
The Promo Code is non-refundable, non-exchangeable, non-transferable and not redeemable for money or money’s worth products and services.
The decision of the Organiser in relation to every aspect of the Event, including but not limited to the use of the abovementioned Promo Codes shall be final, conclusive and binding and no further appeal, enquiry, complaint and/or correspondence will be entertained.

Miscellaneous

The General T&C may be amended from time to time, hence, you are advised to review it periodically to be aware of such modifications. In the event of any conflict or inconsistency between the Specific T&C and any terms and conditions set forth in the General T&C, the Specific T&C shall prevail.
The AirAsia Duty-free Terms and Conditions which can be found at https://www.airasia.com/dutyfree/terms-and-conditions shall also apply to this Event.
The Specific T&C are governed by the laws of Malaysia and subjected to the jurisdiction of courts in Malaysia.

Best Price Guarantee Program

Introduction

These terms and conditions (“Terms and Conditions”) shall govern the “Best Price Guarantee” program (“Best Price Guarantee Program”) that we offer on the airasia.com website and AirAsia MOVE mobile application (collectively known as “the Platform”), which are owned and operated by us.
This Terms and Conditions shall be the legally binding document between you and Move Travel Sdn Bhd (formerly known as AirAsia Com Travel Sdn Bhd) (“AirAsia, us, we, our”).
By submitting a Best Price Guarantee claim (“Claim”), you are deemed to have read, understood, accepted and agreed to be bound by this Terms and Conditions, the terms and conditions of SNAP and Hotel, the Terms of Use and Privacy Statement of the Platform, which may be amended and revised from time to time. We would advise you to review this Terms and Conditions periodically to be aware of such modifications as the most recent version of the Terms and Conditions will bind you at the time of any arising dispute, which may occur at a later date. Please take note that the Terms and Conditions displayed on the Platform will be accompanied by a month and year stamp to denote the version.

Submitting a Claim

If you have made a booking of an airasia-branded flight, hotel room and hotel related add ons under one booking reference number (“SNAP”) or hotel stand-alone (“Hotel”) on the Platform and then show us that you are able to book the same flight and/or same room with the same dates and conditions at a lower rate compared to what you have paid, that is viewable and bookable on another website, we will, at our sole discretion, either match that rate or credit the difference to you.
For avoidance of doubt, for Claim on SNAP, the difference amount will be credited into the credit account of your AirAsia member account on the Platform, whereas for Claim on Hotel, the difference will be remitted back into the payment method used to make the original booking.
This Best Price Guarantee Program only applies for SNAP and Hotel bookings that are available on the Platform.
For a Claim to be valid under this Best Price Guarantee Program, it must satisfy and be submitted in compliance with the following relevant validity and condition:

You must be an AirAsia member to be eligible to submit a Claim form for this Best Price Guarantee Program.
You must have a valid and existing google e-mail address only.
This Best Price Guarantee Program applies to SNAP and Hotel bookings that have been paid and confirmed only. You must submit a Claim within twenty-four (24) hours of your confirmed SNAP or Hotel booking. Submissions made after twenty-four (24) hours will not be entertained.

Claim Submission : This Best Price Guarantee Program is only valid if you have successfully submitted a Claim within twenty-four (24) hours from your SNAP and Hotel booking. In the event your check-in date is within twenty-four (24) hours from your date of booking, you are required to submit a Claim before check-in. Submissions made after you have checked-in will not be entertained.
You must submit a Claim by completing either the Best Price Guarantee Claim Form for SNAP or Best Price Guarantee Claim Form for Hotel together with the following information:

Your AirAsia booking ID or booking reference number
Website URL that offers the better rate
Name of hotel, city and country
Maximum of five (5) screenshots that clearly display the following;

flight and room availability
room rates
type of rooms
types of promotion
website URL
timestamp

This Best Price Guarantee Program is only valid if the following conditions are met to the lower price submitted:

Same flights
Same hotel property
Same check-in and check-out dates
Same room and bed type
Same or more flexible cancellation and amendment policies
The room must be available for instant confirmation at the time AirAsia’s agent checks availability
Same or higher room occupancy (e.g., number of adults, number of children)
Same or superior benefits (e.g., breakfast, meal plan, ancillary products: baggage, meal, insurance, seat assignment)
Same currency
Prices must be the final rate including taxes and service fees.

The Best Price Guarantee Program does not apply to reservations offering third-party loyalty program rewards, including frequent flyer miles redemption, or unpublished rates such as:

Private rates
Hotel rooms sold as part of a travel package, other than SNAP
Rates that are not available to the general public, which includes corporate discount rates, group or meeting rates, loyalty programs or any rates that require membership.

Once your Claim is completed and submitted, no changes are allowed and will not be entertained.

Miscellaneous

If for any reason this Best Price Guarantee Program is unable to proceed or operate smoothly due to your actions, including but not limited to irregularity, tampering, unauthorised intervention, fraud or any other causes beyond our control which corrupts or affects the administration, security, fairness, integrity or proper conduct of the Best Price Guarantee Program, we reserve the right in its sole discretion to cancel and terminate your Claim.
We reserve the right in its sole discretion to cancel and terminate your Claim if we have proof or reasonably believe that you (singularly or jointly with any other persons) undertook fraudulent practices and/or activities for any Claim or purchase or other activities harmful to this program or to us. We further reserve the right to block your airasia account from performing future transactions on the Platform.
Only the person who had made the SNAP and/or Hotel booking is allowed to submit a Claim. You are not allowed to submit a Claim for any other third party.
We reserve the absolute right to cancel, terminate or suspend this Best Price Guarantee Program with or without any prior notice and/or assigning any reason hereto. For the avoidance of doubt, cancellation, termination or suspension by us shall not entitle you to any claim or compensation against us for any and/or all losses or damages suffered or incurred as a direct or indirect result of the act of cancellation, termination or suspension.
We reserve the absolute right to vary, delete, update or add to any of these terms and conditions (wholly or in part) from time to time without any prior notice. Our decision in relation to all aspects of this Best Price Guarantee Program is deemed final, binding and conclusive under all circumstances and no correspondence, complaint or appeal whatsoever will be entertained.
AirAsia, its subsidiaries, affiliates, and associated companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Best Price Guarantee Program.
You agree to defend and indemnify us and any of our officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of your breach of these Terms and Conditions, your violation of any law or the rights of a third party or your use of our information.
The terms and conditions contained herein shall prevail over any inconsistent terms, conditions, provisions or representations contained in any advertising materials for this Best Price Guarantee Program.
In the event of any inconsistency between these terms and conditions and any other terms and conditions, this Terms and Conditions shall prevail but only to the extent to such inconsistency.
The Terms and Conditions may be translated to other languages. In the event of any inconsistency between the English and translated versions, the English language shall prevail.
These Terms and Conditions are governed by the laws of Malaysia and subjected to the jurisdiction of a forum in Malaysia.

Any airlines

Flights booked via AirAsia MOVE may be operated by other airlines and their terms and conditions are applicable.
Unless stated, all-in fares quoted on our advertisements are for economy class, one-way travel, inclusive of base fare and all applicable taxes, fees and charges imposed by the relevant regulatory bodies.
Promoted seats are limited and may not be available for all flights, all destinations including public holidays, school breaks and weekends.
Refer here for the full terms and conditions.

AirAsia Airlines Promotion

Introduction

The airasia airlines promotion terms and conditions contained herein (“Terms and Conditions”) governs all airasia members (“Members, you, your”) that makes an airasia flight booking (“Booking”) with the AK or D7 flight code (“Flights”) on the airasia.com website and AirAsia MOVE mobile application (collectively known as the “Platform”), which are owned and operated by us.
This Terms and Conditions shall be the legally binding document between you and Move Travel Sdn Bhd (formerly known as AirAsia Com Travel Sdn Bhd) (“AirAsia, us, we, our”) for the airasia airlines promotional activities (“AirAsia Promotion”) stipulated hereunder that will be organised by us from time to time.
This Terms and Conditions is applicable to each of the AirAsia Promotion contained herein with varying promotion mechanisms. You acknowledge that upon completing a Booking, you accept that you are bound by this Terms and Conditions with the relevant section of the promotion mechanisms specified hereunder.
You accept and acknowledge that we are only a distributor of the Flights and hence, assume no liability should there be any loss or damages as a result of any act or omission or negligence on the part of the Flights in the course of its performance and you will be subjected to the terms of carriage, fare rules and conditions of the Flights.
By completing a Booking, you are deemed to have read, understood, accepted and agreed to be bound by this Terms and Conditions, the Terms of Use and Privacy Statement of the Platform, which may be amended and revised from time to time. We would advise you to review this Terms and Conditions periodically to be aware of such modifications as the most recent version of the Terms and Conditions will bind you at the time of any arising dispute, which may occur at a later date. Please take note that the Terms and Conditions displayed on the Platform will be accompanied by a month and year stamp to denote the version.
In order to be eligible for and enjoy the AirAsia Promotion, you are required to sign-up as an airasia member and log-in to your airasia membership account.

Lead-In Promotion

The Lead-In Promotion is a promotion whereby the fare for the Flights includes the all-in fare, taxes and fuel charges upon making a Booking on the Platform.
The Lead-In Promotion offered shall be at the sole discretion of AirAsia and the promotion amount for the fare shall be varied from time to time.
The Lead-In Promotion is only applicable for one-way travel.
The Lead-In Promotion which is applicable for Bookings made on the Platform is limited to regular base fare only and shall not include the Premium Flex or Value Pack bundled category.

Percentage Discount

The Percentage Discount is a promotion on the base fare of the Flights which is applicable upon making a Booking on the Platform. Examples for the Percentage Discount is including but not limited to “Up to 70% Off”, “20% Off All Seats, All Flights”, “31% Off”.
The Percentage Discount offered shall be at the sole discretion of AirAsia and the discount percentage shall be varied from time to time.
The Percentage Discount is only applicable for a single Booking made on the Platform.
Promotions which are applicable for bookings made on the Platform are limited to regular base fare only and shall not include Premium Flex or Value Pack bundled category.

Processing Fees

Effective 22nd September 2019, 0001 hours (GMT+ 8), there will be no processing fee applied for new Bookings made on the Platform for flights to and from Malaysia. However, this excludes international FlyThru flight transiting through Malaysia.

Free Seat Campaign

The Free Seat Campaign excludes all airport tax, Mavcom fee, fuel surcharges and other applicable fees.
The Free Seat Campaign is only applicable for the base fare of the Flights only.

AirAsia Points

The airasia points shall be awarded on a first-come-first-serve basis and subject to the availability of the total allocation of 5 million bonus airasia points under AirAsia Promotion; applicable for 22nd Birthday Sale campaign only during 27 Nov to 3 Dec 2023.

Carrier Code	Allocation	Daily Issuance Cap
AK & D7	1,500,000	428
FD	1,500,000	428
QZ	1,000,000	285
Z2	1,000,000	285

Participants are allowed to perform multiple transactions and/or purchase to earn the regular issuance of airasia points and the Bonus airasia points of which are subject to a maximum cap of five hundred (500) Bonus airasia points per Participant during the Promotion Period.
All airasia points earned through this Promotion will be credited into the eligible Participants’ respective airasia member account within fourteen (21) days after the transaction. This is subject to the exclusion of invalid, cancelled or exchanged transactions where no airasia points will be awarded to Participants pursuant to this Promotion.
Notwithstanding the standard validity of airasia points as stipulated within the airasia rewards terms and conditions can be found at www.airasia.com/rewards. The airasia points earned through this Promotion are only valid for a period of six (6) months from the date such airasia points are credited into the Eligible Participant’s airasia member account. Any airasia points not utilised within its validity period will lapse without notice or liability.

Miscellaneous

You acknowledge that AirAsia has a limited number of seats and the seats may not be available for all flights and destinations during certain periods including but not limited to public holidays, school breaks and weekends.
All-in fares quoted on the Platform are for one-way travel, inclusive of all applicable taxes, fees, fuel surcharges and charges imposed by the relevant regulatory bodies.
You agree that all applicable taxes, fees, fuel surcharges or charges associated with the Booking which are imposed by the regulatory bodies must be paid at the time of Booking unless otherwise stated.
Any payment in foreign currency is subject to the prevailing currency exchange rates at the date of payment.
Further, you may refer here for all fees and charges applicable in relation to the booking of the Flights on the Platform.
AirAsia reserves the right in its sole discretion, at any time, to verify the validity of any successful transactions. Without limitation, you agree to provide necessary information to AirAsia upon request.
If for any reason any of the AirAsia Promotion is unable to proceed or operate smoothly due to actions of the Members, including but not limited to irregularity, tampering, unauthorised intervention, fraud or any other causes beyond our control which corrupts or affects the administration, security, fairness, integrity or proper conduct of this AirAsia Promotion, AirAsia reserve the right in its sole discretion to cancel, terminate, modify, postpone or suspend the AirAsia Promotion.
AirAsia reserves the right in its sole discretion to disqualify any Member and/or to retract the promotion from any Member if AirAsia has proof or reasonably believes that Member has (singularly or jointly with any other Members) undertaken fraudulent practices and/or activities to obtain the promotion or other activities harmful to AirAsia. AirAsia further reserves the right to block Member’s airasia account from performing future transactions on the Platform.
AirAsia reserves the right in its sole discretion to cancel, terminate or suspend any of the AirAsia Promotion with or without any prior notice and/or assigning any reason. For the avoidance of doubt, cancellation, termination or suspension by AirAsia shall not entitle the Members to any claim or compensation against AirAsia for any and/or all losses or damages suffered or incurred as a direct or indirect result of the act of cancellation, termination or suspension.
AirAsia accepts no responsibility for late, lost, incomplete, incorrectly submitted, delayed, corrupted or misdirected transaction(s) whether due to error, omission, alteration, tampering, deletion, theft, destruction or otherwise.
AirAsia, its subsidiaries, affiliates, and associated companies shall bear no responsibility for any damage, loss (including but not limited to direct, indirect, special and consequential loss or loss of profits), expense, liability, disappointment, personal injury, or death which is incurred, suffered or sustained (whether or not arising from any person’s negligence) by Members in connection with AirAsia Promotion except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
AirAsia shall not be liable for any failure to comply or for any delay in performing its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not limited to, weather conditions, fire, flood, hurricane, computer system malfunction, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, epidemic and pandemic as pronounced by the World Health Organisation, inevitable accidents, supervening legislation or any other circumstances of whatsoever nature beyond the control of AirAsia.
All expenses associated with the AirAsia Promotion such as transportation, accommodation or any other costs of a personal nature that are not stated (if applicable) shall be solely borne by the Members.
The Terms and Conditions may be translated to other languages. In the event of any inconsistencies between the English and translated versions, the English language shall prevail.
The Terms and Conditions are governed by the laws of Malaysia and subjected to the jurisdiction of a forum in Malaysia.