FACES - Facial Recognition ID

Welcome to a brand new way of travelling!

FACES is a world-first facial recognition technology developed by AirAsia for guests to access a fully digital and contactless travel experience. FACES brings to you enhanced convenience, safety and security when travelling with AirAsia.

The cutting-edge features of FACES, available on the AirAsia MOVE, identify guests via an instant facial recognition technology. FACES scans, identifies and assists in managing the flight journey where guests can order, book, verify and pay for all of AirAsia’s popular lifestyle offerings directly on the Superapp.





A frontrunner in the airline industry that uses biometrics for identification purposes, FACES is particularly relevant in restoring confidence amongst travellers. As travel starts resuming worldwide, the safety of our guests is of prime importance in mitigating the spread of the Covid-19 virus and other airborne diseases.

The digital and contactless procedure, which includes online check-in anywhere, anytime in the world with a mere click of a button - upon registration - is a definitive gamechanger and a way to restore confidence in air travel.

Switching over to FACES cannot be simpler. Just download the AirAsia MOVE and register for the service directly on your mobile gadget. You will be prompted to take a selfie and upload a picture of your personal identification documents. A personalised QR code will then be generated. Simply present the QR code with your travel documents at the Service Counter at the airport and you are all set to travel.

Enrol now and enjoy the ease and convenience offered by FACES. Not just a facial recognition service for travel, the product is constantly evolving to bring you new and exciting features that will truly take you into the digital age.

Access FACES for free on
AirAsia MOVE

AirAsia Mobile App - IOS
AirAsia Mobile App - Google Play

New & Exciting Features Coming Your Way on FACES

Technology is constantly evolving and FACES is preparing a cool list of services and products just for you. Here’s a look at what’s coming your way in the near future.


Easy Pre-flight Check-ins on Mobile Device

You can easily check-in for your flights using FACES, anywhere, anytime! Not only is this a fast and convenient way to start your travel journey with AirAsia, you can also avoid crowds and long queues for check-ins at the airport with this contactless feature.

Speedy Payments & Check-outs

The FACES technology will enable you to make secure online transactions without the need for cash or credit cards. Your payment will be processed faster and will feature added layers of security for safe and convenient transactions.

Self-drop Baggage

Skip those long and frustrating queues for baggage drop at airports with FACES, where you are in total control of your own check-in and baggage drop processes. Also, be assured that you will have minimal contact with airline staff and other passengers as FACES will facilitate a safe, seamless and convenient check-in procedure.

Hassle-free Boarding

FACES will also enable you to board your flight in the shortest possible time by simply scanning your face at the boarding gate. This much-welcomed feature means you can avoid crowds and reduce your waiting time to board the aircraft. Not only is this a safe and contactless procedure, you get to the front of the line and go to your seat in the flight in the fastest and most hassle-free way possible.



How to access FACES on the airasia app

1

Open your airasia app.

2

Go to "FACES" under Account or tap the FACES banner.

3

Tap "Get Started".



How to enrol with your Passport or National ID

1

Tap "I'm Ready".

2

Take a selfie.

3

Scan your Passport or National ID and allow authentication to complete.

4

Generate your personalised QR code.



How to get verified at the airport

1

Present your personalised QR code along with your original Passport or National ID to the airport staff at the Service Desk.

2

Get verified.

3

You’re set to travel with FACES.

Note: Each guest only needs a one-time verification for FACES.



  • FAQ

      1. What is FACES?

      FACES is a facial recognition system developed by AirAsia, providing guests and millions of users of the AirAsia MOVE with a fully digital and contactless journey on AirAsia flights. This advanced facial recognition system comes with enhanced security, safety and convenience for our guests' travel and lifestyle needs.

      2. What is facial recognition?

      Facial recognition is a form of biometric identification. AirAsia employs facial recognition technology as part of a digital identity system that uses cameras to identify individuals. This reduces the need for guests to produce physical travel documents for a truly contactless travel experience.

      3. Why is AirAsia introducing FACES?

      Facial recognition technology allows us to make it more convenient for millions of users to access our products and services securely. This enables us to continuously strive for improvement in delivering a better user experience.

      4. What are the key benefits of FACES?

      The proprietary FACES technology only requires a few seconds to identify guests, and their flight details for a fully digital and secure process.

      Guests who have a valid booking will be identified by their facial biometrics at the assisted check-in, pre-security and boarding gate with the airline’s system. Guests are not required to present a physical boarding pass or personal identification.

      With a simple scan of the face, the revolutionary system will soon unlock all the offerings available on the AirAsia MOVE, including flights, hotels, ordering food, deliveries, e-hailing and so much more.

      5. Where can I use FACES?

      FACES is now available for contactless boarding at Kuala Lumpur International Airport 2 (KLIA2) for assisted check-in, pre-security and boarding. The technology will soon be upgraded to include other services at the terminal including self baggage drop and multiple functions within the AirAsia MOVE.

      FACES will also make the AirAsia MOVE a one-stop shop that identifies customers via instant facial recognition. Guests will be able to order and pay seamlessly for the many travel and lifestyle offerings on the app.

      6. How do I enrol for FACES?

      Enrolment is easy via the AirAsia MOVE using a guest's passport or MyKad for Malaysians. Guests only need to click on ‘Account’ and ‘FACES’ on the Superapp to begin. For first time FACES users, there will be a one-time verification at a designated counter at the airport, after which the guest’s facial recognition biometric will be captured and stored in the AirAsia MOVE. Guests’ details are securely stored in a centralised vault in accordance with regulatory requirements and industry standards.

      7. What if the enrolment process is unsuccessful?

      Guests who are unable to enrol for FACES on the AirAsia MOVE can approach our friendly airport staff for assistance.

      8. How do I enrol for FACES for my family?

      Each guest must enrol for FACES separately using their respective AirAsia MOVE. Once everyone is enrolled and verified, you may check in as a group (under the same booking no/PNR) via the AirAsia MOVE and proceed to clear pre-security and boarding using FACES.

      9. Are pregnant women allowed to use FACES?

      Yes. Please refer to Article 7.45 in our Terms and Conditions of Carriage .

      10. Can FACES recognise twins who travel together?

      Yes. Twins can enrol separately and travel together using FACES.

      11. How can I use FACES if my flight is booked by someone else or a third-party?

      If your flight is booked by someone else or a third-party, please ensure that your name and details match the document that you used to enrol for FACES. Just follow the simple steps explained in question #6 above.

      12. How can I enrol for FACES if I do not have a smartphone?

      If you do not have a smartphone, you can still enrol for FACES at the airport. Please proceed to the Service Desk and request for FACES enrolment.

      13. Can I update my travel documents post-verification?

      Yes, you can update your travel document post-verification. For example, if you have enrolled using an old passport, all you have to do is present your new passport to be verified again at the airport counter.

      14. Can I use FACES without taking off my mask?

      As the system uses facial biometric, you have to remove your mask and take off any hats, visors or sunglasses.

      15. How can I ensure my data is stored responsibly by AirAsia?

      Your data is stored in compliance with the security measures prescribed under the Personal Data Protection Act 2010 of Malaysia, its regulations and standards. For our full privacy statement, please click here.

  • Terms & Conditions

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